Active Blackpool Requires a Duty Officer

Are you passionate about delivering exceptional customer experiences and managing vibrant leisure facilities? We’re looking for a Duty Officer to join our Leisure team within Community and Environmental Services.

What you’ll do:
•    Oversee the day-to-day running of a large leisure facility, ensuring safety, cleanliness, and outstanding customer service.
•    Lead and motivate a team, allocating tasks and maintaining high standards.
•    Respond to customer queries and complaints professionally.
•    Manage cash handling and daily reconciliations.
•    Support health and safety compliance, including risk assessments and emergency procedures.
•    Contribute to service development and continuous improvement initiatives.

What we’re looking for:
•    RLSS UK National Pool Lifeguard Qualification (or willingness to achieve within 3 months).
•    Pool Plant Operators Certificate and First Aid at Work (or ability to achieve within 6mths).
•    Strong leadership and communication skills.
•    Ability to work under pressure and deliver excellent customer service.
•    Experience in a busy leisure environment and knowledge of health and safety procedures.

Why join us?
You’ll be part of a team committed to creating stronger communities and delivering quality services, free gym membership, annual leave, full induction & uniform provided.

We value accountability, fairness, integrity, and compassion in everything we do. Apply now and help us make a difference in Blackpool’s leisure facilities!